Play Smart with baji1 Responsible Gaming

At baji1, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be an enjoyable leisure activity, never a source of financial stress, emotional harm, or personal hardship. Our platform is designed with safeguards that put the player's wellbeing at the centre of every decision we make.

baji1 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — and we recognise that gambling affects people differently. Some players enjoy a casual bet on a BPL cricket match or an evening on the slots with no issues whatsoever. For others, gambling can become difficult to manage. Our role is to provide every player with the tools and information they need to make informed decisions about their play.

We are committed to the following responsible gaming principles:

• Access controls: Robust age verification to ensure only adults aged 18 and above can register and play on the baji1 platform.
• Player empowerment: Easy-to-use tools that let you set your own deposit limits, session time limits, and cooling-off periods without needing to contact customer support.
• Self-exclusion: A clear, enforceable self-exclusion programme for players who need to take a break or step away from gambling entirely.
• Early intervention: Proactive monitoring of account behaviour to identify signs of problem gambling and reach out to players who may need support.
• Transparency: Clear, honest information about odds, house edge, and the nature of gambling so every player understands the risk involved before they place a bet.
• Support access: Direct access to our support team at [email protected] and guidance toward professional help organisations for players in crisis.

baji1 strictly prohibits anyone under the age of 18 from registering an account, accessing the platform, or placing any bets or wagers. This is a non-negotiable requirement that applies to all players in Bangladesh and all other permitted jurisdictions.

How baji1 enforces the 18+ rule:

• Registration age declaration: Every player must confirm their date of birth during account registration. Providing a false date of birth to gain access to the platform is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any funds held.
• KYC identity verification: All players are required to complete Know Your Customer (KYC) identity verification before making a withdrawal. This process requires submission of a valid government-issued photo ID (national ID card, passport, or driving licence) which confirms the player's date of birth and legal name.
• Ongoing account monitoring: Our compliance team actively monitors account activity for indicators that suggest the account may be used by a minor, including unusual patterns of play, sudden changes in deposit frequency, and inconsistencies in account information.
• Zero tolerance: If we have reasonable grounds to believe that a registered account is being used by or on behalf of a person under the age of 18, we will immediately suspend the account, conduct a full review, and report the matter to the appropriate authorities where required by law.

Self-exclusion is one of the most powerful responsible gaming tools available on the baji1 platform. If you feel that your gambling is no longer under control, or if you simply want to take a break from betting, self-exclusion allows you to block access to your account for a defined period — or permanently.

How self-exclusion works at baji1:

• Requesting self-exclusion: You can request self-exclusion at any time by sending an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your full name, and your preferred exclusion period. Our team will action your request within 24 hours.
• Exclusion periods available: You may choose a cooling-off period of 30 days, 90 days, 6 months, 1 year, or a permanent (indefinite) self-exclusion. During any active exclusion period, you will be unable to log in, deposit funds, or place bets.
• Marketing blackout: When you self-exclude, baji1 will immediately remove you from all marketing communications, promotional emails, and bonus campaigns. You will not receive any offers or inducements to return to gambling during your exclusion period.
• Reinstatement after exclusion: After a temporary exclusion period expires, your account will not be automatically reactivated. You must contact [email protected] and explicitly request reinstatement. baji1 will apply a 24-hour cooling-off period before restoring access to allow you to confirm your decision with a clear head.
• Permanent exclusion: If you have opted for a permanent self-exclusion, your account will be closed and your personal data retained only as required by our regulatory obligations. Permanent exclusions cannot be reversed — this is by design to give you maximum protection.

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spend within a budget you are comfortable with. baji1 allows you to set a maximum deposit limit on a daily, weekly, or monthly basis, giving you full control over how much money enters your account.

Key features of baji1 deposit limits:

• Limit types: You may set a daily deposit limit (resets every 24 hours), a weekly deposit limit (resets every 7 days), or a monthly deposit limit (resets at the start of each calendar month). You can set one or all three simultaneously — the most restrictive limit will always apply.
• Immediate reduction: If you request a reduction to your existing deposit limit, the new lower limit takes effect immediately. baji1 will never delay a limit reduction.
• Cooling-off for increases: If you request an increase to your deposit limit, baji1 applies a mandatory 7-day cooling-off period before the increase takes effect. This delay is intentional — it gives you time to reconsider whether the increase is in your best interest.
• No minimum limit: There is no minimum deposit limit. You can set a limit as low as ৳100 per day if that suits your budget.
• How to set a limit: Log into your baji1 account, navigate to the Responsible Gaming section in your account settings, and enter your preferred limit. Alternatively, contact [email protected] and our team will set it for you within 24 hours.

Losing track of time is one of the most common experiences reported by problem gamblers. baji1's time-out features are designed to break this pattern by giving you clear signals about how long you have been playing and allowing you to pause your account for a short period when you need a breather.

Session time reminders: baji1 sends on-screen reminders after you have been logged into an active gaming session for 30 minutes, 1 hour, and 2 hours. These reminders display your total session time, total amount deposited in the session, and total net win or loss for the session, helping you make an informed decision about whether to continue.

Session time limits: You can set a hard session time limit — a maximum number of minutes or hours per day that you are allowed to remain logged in. Once your daily session time limit is reached, your account will automatically log you out and you will not be able to log back in until the next calendar day. To set a session time limit, contact [email protected] or use the Responsible Gaming section in your account settings.

Short time-out periods: If you need a brief pause from gambling — perhaps you have been playing for longer than intended or have had a frustrating losing streak — baji1 offers short time-out periods of 24 hours, 48 hours, 72 hours, or 7 days. During a time-out, your account is suspended, and you cannot log in, deposit, or bet. Unlike self-exclusion, a time-out is temporary and your account will automatically reactivate at the end of the period.

Reality check pop-ups: At regular intervals during extended gaming sessions, baji1 will display a "reality check" message summarising your session activity. You can configure how frequently these checks appear — from every 15 minutes to every 2 hours — through your account settings.

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person is unable to control their urge to gamble, despite the negative consequences it causes in their finances, relationships, work, and mental health. Recognising the warning signs early is critical to getting help before the situation becomes severe.

Common warning signs include:

• Spending more time or money on gambling than you originally intended
• Thinking about gambling constantly, even when you are at work, with family, or trying to sleep
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling
• Lying to family members or friends about how much you gamble or how much money you have lost
• Chasing losses — continuing to gamble to try to win back money you have lost
• Feeling anxious, irritable, or restless when you try to reduce or stop gambling
• Using gambling as a way to escape stress, sadness, loneliness, or other emotional difficulties
• Neglecting work, study, or family responsibilities because of time spent gambling
• Repeatedly failing in attempts to cut back or stop gambling

Self-assessment — ask yourself these questions honestly:

If you answered "Yes" to any of the questions above, we encourage you to take a break from gambling and reach out to our support team or one of the professional organisations listed in the Support & Resources section below. There is no shame in seeking help — problem gambling is a recognised condition, and effective support is available.

If you are concerned about your own gambling or the gambling of someone you care about, help is available. baji1's customer support team is always the first point of contact — we are available around the clock and will treat every inquiry with confidentiality and compassion.

Contacting baji1 support:

• Email: [email protected] — write to us at any time. For urgent responsible gaming requests (such as immediate self-exclusion or account suspension), use the subject line "Urgent: Responsible Gaming" so our team can prioritise your message.
• Response time: We aim to respond to all responsible gaming inquiries within 24 hours, and to urgent self-exclusion requests within 2 hours during business hours (Bangladesh Standard Time, BST UTC+6).
• Account suspension on request: If you contact our support team and ask for your account to be immediately suspended while you decide what to do, we will action that request without question and without delay.

Additional guidance for players in Bangladesh:

• Speak openly with a trusted family member, friend, or community leader about your concerns — social support is one of the most effective tools in managing problem gambling.
• Consider contacting a mental health professional or counsellor in your city (Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna) who has experience with behavioural addictions.
• Keep a gambling diary — record every session, how long it lasted, how much you deposited, and how you felt before and after. Honest self-monitoring is a powerful awareness tool.
• Remove saved payment methods (bKash, Nagad, Rocket) from your baji1 account to add friction to the deposit process and give yourself more time to reconsider before depositing.

baji1 makes a comprehensive suite of player protection tools available to all registered players. The following is a summary of every tool currently available on the platform and how to access each one.